In these Terms:
By registering for an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are accepting on behalf of an organisation (such as an owners corporation or strata committee), you represent that you have authority to bind that organisation.
If you do not agree to these Terms, do not use the Service.
hellostrata provides software tools to help self-managed strata schemes in Australia manage units, contacts, levies, payments, documents, and related administrative functions. The Service is provided on a subscription basis.
We may update, improve, or modify the Service from time to time. We will give reasonable notice of any material changes that affect existing features you rely on.
To use the Service you must create an account. You agree to:
You must be 18 years of age or older to create an account. We reserve the right to refuse registration at our sole discretion.
Access to certain features of the Service requires a paid Subscription. Pricing is available on our pricing page. By subscribing you authorise us to charge the applicable fees to your nominated payment method.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We may suspend or terminate access immediately if we reasonably believe you are in breach of this clause.
You retain ownership of all Content you upload or create through the Service. By using the Service, you grant us a limited, non-exclusive licence to store, process, and display your Content solely to the extent necessary to provide the Service to you.
You are solely responsible for the accuracy, legality, and appropriateness of your Content. We do not routinely review Content uploaded by users.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
All intellectual property in the Service — including the software, design, trademarks, and documentation — is owned by or licensed to us. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as described here.
hellostrata and the hellostrata logo are our trademarks. You must not use them without our prior written consent.
We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
Support is provided via our contact form. We will use reasonable efforts to respond promptly, but do not guarantee specific response times.
The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the ACL that cannot lawfully be excluded or limited.
To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with the Service is limited to the total fees paid by you to us in the 12 months immediately preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, data, or business opportunity, even if we have been advised of the possibility of such loss.
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or for any liability that cannot be excluded under the ACL.
Either party may terminate these Terms at any time by closing the account or providing written notice to the other party.
We may also suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or if we are required to do so by law.
On termination, your right to access the Service ceases. We will retain your Content for 30 days following termination, after which it may be permanently deleted. You are responsible for exporting any Content you need before termination.
We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not accept updated Terms, you may cancel your Subscription before the effective date.
These Terms are governed by the laws of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Australia.
Before commencing any formal proceedings, you agree to contact us via our contact form to attempt to resolve the dispute in good faith within 30 days.